OxiBet Privacy Policy

At OxiBet, we take your privacy seriously and are committed to protecting the personal data you share with us when you play, register or browse at OxiBet Online Casino. This Privacy Policy explains what information we collect, how we use it, and the choices you have regarding your data. By creating an account or using our services, you agree to the practices described below.

Who We Are

OxiBet Online Casino is operated by Green Web Design and Development Ltd, registration number 000044773, Sea Urchin Street, San Pedro, Ambergris Caye, Belize. We hold a licence issued by the Anjouan Gaming Authority, Union of Comoros, licence No. ALSI-202411070-FI2, covering oxibet.com among other domains. Our services are primarily directed at players in Canada, and we provide our platform in English (UK) and French (Canada).

Information We Collect

We at OxiBet collect several categories of information to operate our casino, verify your identity, process payments and comply with our licensing obligations. This includes:

• We gather registration details such as your name, date of birth, address, email and phone number
• We collect identification documents and payment information during KYC verification
• We track your gaming activity, deposits, withdrawals and bonus usage to manage your account
• We record technical data such as IP address, device type and browser, including information used to confirm your location and prevent VPN or proxy use
• We may log communications you have with our support team via live chat or email

Payment and Financial Data

Because deposits and withdrawals must be made using methods such as Visa, Mastercard, Interac, bank transfer, Bitcoin, Ethereum or Tether, we collect the information necessary to confirm that transactions come from an account, card or wallet in your own name. Our Oxibet platform retains this data to prevent fraud and to satisfy anti-money-laundering requirements.

How We Use Your Information

Our OxiBet team uses your data for the following purposes:

• We verify your identity and age before allowing deposits, withdrawals or bonus participation
• We process your transactions and manage your Oxibet Loyalty Program progress, including loyalty points and level-up prizes
• We personalise promotions such as our Welcome Bonus, Weekly Cashback and VIP offers, where legally permitted in your country
• We communicate with you regarding account activity, security alerts and customer support requests
• We use data to detect suspicious behaviour, including location-masking tools, which are prohibited under our terms
• We may place a verification phone call as part of our KYC process

Legal Basis and Compliance

We process personal data on the basis of contract performance, legal obligation under our Anjouan licence, and legitimate interest in preventing fraud. Because bonus offers and no-deposit promotions are restricted or unavailable in certain territories, we also use your data to confirm eligibility and apply the correct restrictions, including those affecting residents of Poland, Sweden, Finland and other listed jurisdictions.

Sharing Your Information

We do not sell your personal data. However, Oxibet may share information with:

• Payment processors and banking partners necessary to complete deposits and withdrawals
• Identity verification providers used during our KYC checks
• Regulatory authorities, including Anjouan and Gaming Services Provider N.V., where complaints or compliance matters are escalated
• Game providers such as Pragmatic Play, NetEnt, Play'n GO, Evolution and others, solely to the extent required to deliver gameplay
• Law enforcement, where required by applicable law

Data Retention

We retain your personal and financial data for as long as your account remains active and for a period afterward as required by licensing and anti-money-laundering obligations. Our OxiBet Casino systems may also retain records relating to dormant accounts, including those subject to the monthly inactivity fee applied from the twelfth month of inactivity.

Cookies and Tracking

We use cookies and similar technologies to operate OxiBet Online Casino, remember your preferences, and analyse how our site is used. This includes technical cookies necessary for login, session management and fraud prevention, as well as cookies that help us improve game performance across desktop, mobile web and our PWA app. You can manage cookie preferences through your browser settings, though disabling certain cookies may limit functionality.

Your Rights

Depending on your jurisdiction, you may have rights regarding the personal data we hold about you. We at OxiBet support the following requests where applicable:

• You may request access to the personal data we hold about you
• You may ask us to correct inaccurate information
• You may request deletion of your data, subject to our legal retention obligations
• You may request a copy of your data in a portable format
• You may object to certain processing activities, including marketing communications

To exercise these rights, you can contact our support team at [email protected]. Our Oxibet support is available via live chat 24/7, as well as by email, should you have questions about how your data is handled.

Self-Exclusion and Account Closure

If you wish to self-exclude, we ask that you send a request by email from your registered address. We process self-exclusion requests within 24 hours. Upon account closure, your full balance may be withdrawn, and we retain only the data necessary to comply with regulatory requirements.

Security Measures

We use industry-standard security measures to protect your personal and financial information, including encryption and restricted internal access. While no system is completely secure, our OxiBet Casino continually reviews its procedures to reduce risk. We also act to identify and suspend accounts using VPNs, proxies or other location-masking tools, as these compromise jurisdictional compliance and account security.

International Data Transfers

As our operations are based in Belize and licensed through Anjouan, your data may be processed outside your country of residence. We take steps to ensure that any such transfer maintains an appropriate level of protection consistent with applicable data protection standards.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We encourage you to review this page periodically. Continued use of OxiBet Online Casino after changes are posted constitutes your acceptance of the revised policy.

Contact Us

If you have questions about this Privacy Policy or how we handle your data, please contact our support team at [email protected]. We are available 24/7 via live chat to assist with privacy-related queries, account verification, and any concerns regarding your personal information at OxiBet.